Refund and Return Policy for Castle Shipping Containers

At Castle Shipping Containers, we strive to ensure customer satisfaction with every purchase. If you are not completely happy with your container, please review our refund and return policy below:

Returns

1. Eligibility for Returns:

– You may return your container within 30 days of delivery if it is unused and in its original condition.
– Custom orders, modified containers, or items that have been altered in any way are not eligible for return.

2. Return Process:

– To initiate a return, please contact our customer service team at sales@castleshippingcontainers.com.
– Provide your order number and reason for the return, and we will guide you through the process.

3. Return Shipping:

– Customers are responsible for all return shipping costs unless the return is a result of our error (e.g., wrong item shipped).
– The original shipping fees are non-refundable.

Refunds

1. Processing Time:

– Once we receive your returned container, we will inspect it and notify you of the status of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank’s processing time.

2. Partial Refunds:

– We reserve the right to issue a partial refund if the container shows signs of use or damage.

Damaged or Defective Items

– If you receive a damaged or defective container, please contact us within 7 days of delivery. We will arrange for an inspection and provide a suitable resolution, including repair, replacement, or full refund based on the situation.

Contact Information

If you have any questions regarding our refund and return policy, please reach out to our customer service team at sales@castleshippingcontainers.com. We are here to help!